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About MyDitto
MyDitto.store is an online brand store dedicated to offering premium wooden toys. Our toys are designed to inspire creativity, imagination, and learning in children of all ages.
What types of wooden toys do you offer?
We offer a wide variety of wooden toys, including puzzles, building blocks, educational toys, pretend play sets, and more. Each toy is crafted with attention to detail and quality to ensure safe and enjoyable play.
What materials are used in MyDitto wooden toys?
Our toys are made from high-quality, sustainably sourced wood. We use non-toxic paints and finishes to ensure that our products are safe for children and environmentally friendly.
Are your wooden toys safe for children?
Yes, safety is our top priority. All MyDitto.store toys comply with international safety standards, We ensure that our toys are free from harmful chemicals and small parts that could pose a choking hazard.
How do I care for and maintain MyDitto wooden toys?
To maintain the quality and longevity of our wooden toys, we recommend wiping them with a damp cloth and mild soap. Avoid submerging the toys in water or exposing them to extreme temperatures.
What makes MyDitto wooden toys different from other brands?
At MyDitto.store, we prioritize quality, safety, and sustainability. Our toys are designed to be durable, educational, and aesthetically pleasing. We believe in creating toys that not only entertain but also support the developmental needs of children.
Order Related
Placing an order on MyDitto.store is simple and straightforward.
How do I place an order on MyDitto.store?
Browse our collection of premium wooden toys, select the items you wish to purchase, and add them to your cart. Once you have everything you need, proceed to checkout where you can review your order, enter your shipping information, and complete the payment process. You will receive an order confirmation email once your purchase is successful.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed through secure payment gateways to ensure the safety of your personal and financial information.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer service team as soon as possible at support@myditto.store. We will do our best to accommodate your request. However, once an order has been processed and shipped, we are unable to make changes or cancellations.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the status of your delivery. Additionally, you can log into your MyDitto.store account to view your order history and tracking details.
What are the shipping options and delivery times?
We offer several shipping options to meet your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. International shipping times may vary depending on the destination. Detailed information about shipping rates and delivery times can be found on our Shipping Policy page.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at support@myditto.store. and referred our (Help > Return & Shipping Policy >) Item Damage & Incorrect Policy.
Will I receive an invoice for my order?
Yes, an invoice will be emailed to you once your order is confirmed. This invoice will include the details of your purchase, such as item descriptions, quantities, prices, and any applied discounts. You can also access your invoice by logging into your MyDitto.store account and viewing your order history.
General Question
How may i know this?
Does MyDitto.store charge GST on purchases?
Yes, MyDitto.store complies with local tax regulations and charges GST (Goods and Services Tax) as applicable on all products purchased through our platform.
Do prices on MyDitto.store include GST?
Yes, all prices displayed on MyDitto.store include applicable GST unless explicitly stated otherwise. The final price you see at checkout is inclusive of all taxes.
Can I get a GST invoice for my purchase?
Absolutely. MyDitto.store provides a GST-compliant invoice detailing the GST amount paid on your purchase. You will receive this invoice along with your order confirmation via email.
Is it safe to save my card details on MyDitto.store?
Yes, MyDitto.store prioritizes the security of your payment information. We use industry-standard encryption and comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure your card details are stored securely.
How do I update or delete saved card details from my account?
You can manage your saved card details by logging into your MyDitto.store account and accessing the payment methods section under account settings. From there, you can add, update, or delete saved card information as needed.
Who can access my saved card details?
Your saved card details are securely stored and accessible only to you through your MyDitto.store account. Our systems are designed to prevent unauthorized access and ensure your payment information remains confidential.